Acceptable use policy

This policy applies to everyone who uses Redialler: account owners, managers, reps, and anyone else who places calls or handles data through the product. The account owner is responsible for making sure their team follows it.

You are responsible for making sure every call you place is lawful where you are and where the person you are calling is. Redialler gives you tools to help, but the duty is yours.

United States: the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), the National Do Not Call Registry, and state do-not-call and telemarketing laws, including state calling-hour limits.

United Kingdom: the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, including the Telephone Preference Service.

Recording: you must have the consent required by law before recording a call. Some US states and other countries require consent from everyone on the call.

Robocalls, auto-dialed campaigns with no live agent, or pre-recorded messages. Every Redialler call must be started by a person and answered by a person. Where the law allows them, two built-in features are exceptions: a voicemail drop a rep chooses to leave on an answering machine, and the short message Redialler plays when a person answers and no rep is free.

Spoofing or displaying a caller ID for a number you do not own or have no right to use.

Calling emergency numbers, or any number for the purpose of testing or tying up emergency lines.

Harassment, threats, abuse, or repeated calls to someone who has asked you to stop.

Fraud, scams, misleading claims, or impersonating another person or organisation.

Calling outside the hours allowed by law in the recipient's location.

Ignoring do-not-call requests, whether made to you directly or through a registry.

Using Redialler to collect or process data you have no lawful basis to hold.

Phone numbers are shared infrastructure with carriers. Calling patterns that look like spam harm every customer's numbers, not just yours.

Redialler limits calls per number, leaves gaps between calls, and rests numbers that show signs of trouble. Where a number or account puts carrier standing at risk, Redialler may rest, restrict, or reclaim that number without notice.

New organisations start with recording off. Workspace admins can enable recording, choose the mode, turn it off, or change it in workspace settings. You are responsible for the consent and disclosure the law requires in your jurisdiction, and you should use the recording notice where all parties must consent.

Redialler keeps recordings and transcripts for playback and operations. Scheduled cleanup normally removes call logs, recordings, and transcripts after 180 days. Calls still waiting for a verified CRM copy or for processing to finish can remain for up to 360 days before cleanup under the default settings. Authorised workspace administrators can change retention periods. A workspace legal hold pauses scheduled cleanup until it is released. The copy saved to your CRM is under your control. Do not use recordings for any purpose that the person on the call would not reasonably expect.

If you believe someone is using Redialler in breach of this policy, email hello@redialler.com with the subject Abuse. Include the number, the time, and what happened. We investigate every report.

If we find a breach, we will normally warn you first and explain what needs to change.

If the breach continues, or is serious, we may suspend calling for the account or for specific users while we investigate.

For severe or repeated breaches, or where the law requires it, we may terminate the account. Fees already paid are not refunded in that case.

We may update this policy as laws and carrier rules change. We will post the new version here and update the date at the top. Continued use after a change means you accept it.