Privacy policy

Redialler is operated by Ryan Erkal, a sole trader trading as Redialler, under the law of England and Wales.

Redialler is a browser-based calling tool for sales teams. It places calls through its voice carrier and saves outcomes, notes, recordings, and transcripts to your CRM. Redialler is the data processor for the contacts you call. Your company is the data controller.

Account data: your name, email address, and sign-in details, handled by Clerk.

Business verification data: your legal business name, business type, website, registration details where applicable, business address, authorised representative's contact details, and intended calling use. We encrypt this submission in our runtime storage. Do not submit Social Security numbers or identity documents through the signup form.

CRM data: the names, phone numbers, companies, and notes of the people on the lists you choose to call. This comes from your CRM and goes back to it.

Lead data: the names, phone numbers, companies, and other details of leads you add by CSV or pasted import, through the lead API, or from an integration you connect.

Consent evidence: the consent wording a lead agreed to, where and when they agreed, the page URL, the IP address, and any proof reference you supply.

Do-not-call lists: the phone numbers you add or import so they are not called.

Inbound voicemails: the audio and phone number of messages people leave when nobody can answer.

Call data: call times, durations, outcomes, the number used, the number dialed, and status events from the carrier.

Recordings and transcripts: audio of calls you choose to record, the transcript produced from that audio, and the cleaned-up notes produced from the transcript.

Usage data: pages viewed, features used, and error reports, so we can keep the product working.

To place and connect calls, choose eligible caller IDs, and provide number pacing and quality controls.

To write your notes and follow-up tasks and save them to the right CRM record.

To show your team what happened on each call, by rep, list, and number.

To keep the service secure and to fix problems.

To review business identity and, with the authority you confirm during signup, share the required details with our calling provider for carrier verification. Saving the form does not mean a carrier has approved the business.

We do not sell personal data. We do not use your call content to train AI models.

With your consent, Google Analytics measures visits to our public marketing pages and clicks on Get started, Contact, and Pricing links. It uses first-party cookies, device information, and the origin of the referring website to help us understand website use. Referrers from our own site contain only known public page paths. We do not load the analytics tag before you accept.

We do not send names, email addresses, phone numbers, call content, account details, form values, or URL query values to Google Analytics. Analytics does not run in the signed-in calling app. Advertising features and automatic form, outbound-link, and search tracking are disabled.

You can reject analytics or withdraw consent through Cookie settings in the website footer. Withdrawal stops future collection and removes our analytics cookies from this browser. We keep your cookie choice for 180 days. Analytics cookies expire after 180 days unless renewed by another visit. Google may process analytics data outside your country under its applicable data processing terms.

You are responsible for telling people that a call is recorded where the law requires it. Recording laws differ by state and country. Redialler lets you switch recording off at any time.

Telnyx and Twilio, our voice carriers, for placing calls, phone numbers, and recording audio.

The selected calling provider for business identity and calling verification. With the authority you confirm during signup, we share the required business and representative details for that process. We do not share your sign-in credentials. Saving your details does not itself submit a carrier application or establish approval.

Stripe for payments and invoices.

Attio, or another CRM you connect, for storing contacts, outcomes, notes, and recordings after processing.

Clerk for sign-in and account management.

OpenRouter for transcription and note clean-up. Audio and text are sent for processing and are not kept by us on that service after the job completes.

Convex and Vercel for hosting the application and its runtime state.

Sentry for error monitoring.

Google Analytics for optional public website analytics, after your consent.

Each of these providers is bound by its own data processing terms.

When an admin connects a tool, Redialler sends or receives the data that tool needs. Outcome events go to the tools you pick, such as Slack, Microsoft Teams, Zapier, Make, n8n, or a webhook. They carry the outcome, contact name, company, phone number, call duration, callback time, and record IDs, and never recordings, transcripts, or notes. Lead and booking sources, such as Google Sheets, Calendly, and Cal.com, send Redialler the leads and bookings you choose. Google Sheets access is limited to the files you select.

These tools act on your instructions under your own terms with them. They are not Redialler's processors.

Attio is the durable CRM copy. Redialler also retains call logs, recordings and transcripts for playback and operations. Scheduled cleanup normally removes these call artifacts after 180 days; records awaiting a verified CRM copy or completed processing can remain for up to 360 days before cleanup under the default settings. Authorised workspace administrators can change retention periods. A workspace legal hold pauses scheduled cleanup until it is released. Queue and account state are retained while your account is active. Contact hello@redialler.com to close your account or request deletion. Closure and deletion are handled by support, with account data deleted within 30 days unless a legal obligation requires retention.

You can ask to see, correct, export, or delete the personal data we hold about you. If you are a person who was called by a Redialler customer, contact that company first, as they control the data. You can also contact us and we will pass the request on.

If you are in the UK or EU you also have the right to complain to your data protection authority.

Data moves over encrypted connections. Stored credentials are encrypted at rest. Access to production systems is limited to the people who need it to run the service.

We will update this page when our practices change and put the date at the top. Material changes are announced by email to account owners.