They call back. A person answers.
Every number you call from is a number people can call back. Redialler sends the return call to the rep who is free right now, in the browser, with the contact's record open. Missed calls take a voicemail.
Returned calls reach a person, not a voicemail box.
Someone you called this morning calls the number back. Redialler sends it to the rep who is free right now. If they miss it, it tries one more, then takes a message. A rep who is finishing up a call is never interrupted.
Simple rules that make callbacks worth having.
A callback is the warmest lead you will get today. The rules below make sure it lands with someone who can talk, and lands with context.
Back to the rep who called
If the rep who called them is free, they get it. Same voice, same context, no re-introduction.
Otherwise, the next free rep
Busy? It goes to a teammate who is free, with the contact and last outcome on screen.
Wrapping up is protected
A rep saving notes after a call is not interrupted. They finish, then they are free.
Message if nobody is free
After two tries, a message is taken and saved to the contact as an inbound with a recording.
They know who is calling before they say hello.
The incoming call shows the person, their company, the last outcome, and when you last called. The rep answers ready.
what the rep sees
- Name and company from your CRM
- The number they are calling from
- The last outcome on the contact
- When you last called them
- A to answer, D to pass it to the next free rep
A callback, in three steps.
- 01
The number rings
The prospect calls back the local number they saw this morning.
- 02
Redialler picks a rep
The original rep if free, else the next free rep. Busy and wrapping-up reps are skipped.
- 03
Answer or message
The rep answers in the browser with context. If nobody can, a message is taken and saved.
Questions about inbound.
Do I need a phone system for this?
No. Inbound rings in the same browser tab you call from. A headset and a tab are enough.
What if the whole team is on calls?
The caller hears a short greeting and can leave a message. It is saved to their contact with a recording and shows as an inbound in the call log.
Can inbound go to one person only?
Yes. A solo rep gets every callback to their numbers. Teams ring the rep who called first, then the next free rep.
Are inbound calls recorded and noted?
Yes, the same as outbound: recording, transcript, outcome, and any follow-up.
Never miss the warm one.
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