Terms of service

These terms are a contract between you, or the company you work for, and Redialler. By creating an account or using the service you agree to them. If you use Redialler for a company, you confirm you have the authority to accept these terms on its behalf.

Redialler is operated by Ryan Erkal, a sole trader trading as Redialler, under the law of England and Wales.

Redialler lets you make and receive calls from a browser, buy and manage phone numbers, and save call outcomes, notes, recordings, and transcripts to your CRM. We may change or improve features over time. We will give notice before removing a feature that you rely on.

Keep your sign-in details private. You are responsible for everything done through your account. Tell us straight away if you think it has been used without permission.

You must follow the calling laws that apply to you and the people you call. That includes do-not-call rules, consent for recording, time-of-day limits, and caller identification rules such as the TCPA in the United States and PECR in the United Kingdom.

You must not use Redialler to send spam, robocalls, or automated messages, to spoof numbers you do not own, to harass anyone, or to call emergency services. This does not prohibit the built-in voicemail drop a rep leaves on an answering machine, or the short message Redialler plays when a person answers and no rep is free, where the law allows them. We may suspend accounts that put our phone numbers or carrier standing at risk.

You own the contacts, notes, recordings, and transcripts you create with Redialler. You give us permission to process them only as needed to run the service. Our Privacy Policy explains how. If you leave, your CRM is untouched and we delete what we hold within 30 days, unless the law requires us to keep it.

Redialler charges a monthly subscription per calling seat and retained phone number. Calling usage is drawn from prepaid calling credit, and AI features such as transcription and written notes are drawn from prepaid AI credit. Seats do not include credit. Credit is bought in packs, either manually or through optional auto top-up within a monthly limit that you set and can turn off at any time. The rates are shown in Pricing and Billing. Purchased credit rolls over. Connected PSTN legs are charged separately, including connected losing legs in Parallel. Subscription fees are charged in advance. All payments are final and non-refundable. This includes seat and number fees, calling credit and AI credit, whether bought manually or through auto top-up, and it includes unused credit. Redialler does not give refunds, partial refunds or credit for unused time, except where the law requires it. You can cancel at any time and your plan ends at the close of the billing period. If a payment is reversed through your bank or card provider, the credit it bought is removed.

Numbers are provisioned through our carrier partner. You may use them while your subscription is active. Numbers released or left unpaid may be returned to the carrier and cannot be recovered. Carriers, not Redialler, decide whether a number is flagged as spam. We work to protect your numbers but cannot guarantee delivery or reputation.

We aim to keep Redialler available at all times but do not promise it. Calls depend on carriers, your internet connection, and third-party services we do not control. Planned maintenance is announced in advance where possible.

Redialler is provided as is. To the extent the law allows, we are not liable for lost profits, lost data, or indirect losses. Our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You can request account closure at any time by emailing hello@redialler.com. Manage subscription cancellation in Billing and release retained phone numbers to stop their renewal. Cancelling a subscription does not itself delete your data, and unused credit is not refunded when a subscription or account ends. Support coordinates account closure and deletion. We can suspend or end your access if you break these terms, if we must for legal reasons, or with 30 days notice for any other reason.

We may update these terms. We will put the date at the top and email account owners about material changes at least 14 days before they take effect. Using Redialler after that date means you accept the new terms.

These terms are governed by the laws of England and Wales. Disputes are handled by the courts of England and Wales.