Notes on outbound.
What we have learned building a dialler and watching teams use it. Plain answers to the questions reps and managers ask most.
Latest.
Each post takes about four minutes to read.
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2026-09-04
Why local numbers get picked up
A familiar area code is the cheapest lift in answer rate you will find. Here is why it works and where it stops.
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2026-09-04
How numbers get flagged as spam
Carriers score every number you call from. Here is what they look at, how to stay under the line, and what to do if a number is already flagged.
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2026-09-04
Parallel dialling explained
What a parallel dialler does, why most of them cause an awkward pause, and how a pre-joined conference fixes it.
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2026-09-04
TCPA basics for outbound teams
The US rules that apply to a human on a headset: TCPA, the Telemarketing Sales Rule, the Do Not Call registry, calling hours, and recording consent.
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