Buy and manage numbers

Go to Numbers and choose Buy number. Enter an area code, for example 415 for San Francisco. Redialler shows available local numbers in that area. Choose one and confirm.

Buy numbers for the areas you call most. A number in the same area code as the person you call is more likely to be picked up. A number in the same state is the next best.

A new number starts in warming mode. It is in rotation straight away, with a daily dial limit that rises in stages until it reaches the full limit. Inbound calls to it reach your team.

Only admins can buy, activate, deactivate, or release numbers. A deactivated number leaves the caller ID pool but stays yours, so you can reactivate it later.

Each rep chooses a caller ID. Auto, the recommended choice, picks the closest healthy local number for each call: same area code first, then same state, then any US number. Fixed always uses one saved number. Parallel always uses Auto.

• Each number has a daily cap and a minimum gap between calls.
• A number with a falling answer rate is rested and brought back later.
• If you called the same person before, Redialler prefers the same number so they recognise it.

Open the number and choose Release. Releasing returns the number to the carrier. Anyone who calls it back will hear a disconnected message, so keep numbers you have called from recently.

Release is permanent and stops the number's renewal. If you only want to stop using a number for a while, deactivate it instead. A deactivated number keeps renewing.