Recording and consent
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Redialler can record calls, with or without a spoken notice, or record nothing. New organisations start with recording off, and an admin can enable the mode that fits the workspace. Telling people a call is recorded is your responsibility where the law requires it. This guide covers settings, consent, and transcripts.
Recording settings
- Off: nothing is recorded. Transcripts are not produced.
- Record without announcement: every call is recorded and nothing is played to the person. Use this only where one-party consent applies.
- Announce before recording: Redialler plays a short recording notice at the start of the call, then records.
An admin sets the mode per workspace in Settings, under Organisation, then Feature access. Recording must also be enabled for the workspace before a mode other than Off takes effect. Reps see Recording active on the call screen when a call is being recorded.
Consent
Most US states allow one party to a call to record it. Around a dozen states require every party to consent. If you call into an all-party state, tell the person the call is recorded at the start and get a yes before you continue.
See the full list in Call recording consent by US state. When a list mixes states, the safe choice is to follow all-party rules for everyone.
This page is not legal advice. Check the rules that apply to your team with a lawyer.
Transcripts
Transcripts are produced from recordings. If recording is off, there is no call transcript, but Sidekick can still draft an AI note from what the rep says or types after the call. Transcription runs after the call ends, and the result is attached to the Attio note within a few minutes.
Redialler retains call artifacts for playback and operations. Scheduled cleanup normally removes them after 180 days; items awaiting CRM copy or processing can remain for up to 360 days. Admins can change these periods, and a legal hold pauses cleanup. The copy uploaded to Attio is also durable.
Still stuck? Email hello@redialler.com.