Troubleshooting

• Check the browser has microphone permission for Redialler. Look for the microphone icon in the address bar.
• Check the headset is selected in the Dialer's audio setup, under Microphone and Speaker. A headset plugged in after the tab was opened may not be picked up until you choose it.
• Choose Test speaker in the same panel. You should hear the test tone in your headset.
• Close other apps that may hold the microphone, such as a video call.

• Check the number you dialed is a valid US number. Redialler rejects numbers it cannot normalise.
• Check number health in Numbers. A rested or capped number cannot be used until it recovers. Pick another or wait.
• Check your calling credit in Settings, under Billing. A call cannot start when you are out of calling credit.
• Check the person is not on a do-not-call list or blocked as a bad number.

A sync error means the outcome or note could not be written to Attio. Open the call in the Call log and choose Retry. If it fails again, ask an admin to open CRM, then Connection. If Attio shows Reconnect required, reconnect the same Attio account.

If a screen shows a generic error just after an update, the app and its backend may be out of step for a few minutes. Reload the page. If it persists for more than ten minutes, contact support with the screen name and the time.